FREE Customer Service Teleseminars -January 2008

CUSTOMER SERVICE TELESEMINARS –FREE in January 2008

What better time that the start of 2008 to improve customer service in your organisation?

Here's your opportunity to find out more and discuss customer service for 21st century business.

Participate in these FREE teleseminars:

Tuesday 15th January at 11am (UK time)

Thursday 17th January at 11am (UK time)

In this masterclass, you'll learn:

• develop and maintain your organisation's reputation for excellence in customer service;

• match customer expectations with organisation values;

• manage customer complaints and expectations;

• create and apply the appropriate attitude to demonstrate customer care;

• apply strategies to generate and retain customer loyalty;

• develop and implement quality monitoring systems to manage customer relationships;

• motivate staff to provide high quality customer service;

• promote CARE.

To request details for conference bridge, send email to: seminar@executive-solutions.co.uk

PS. If you have questions, you want answered, do send them ahead of the teleconference.

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Executive Solutions (Training) Ltd. 17 Ensign House, Admirals Way, Canary Wharf. London E14 9XQ